Freeway Service Patrol
San Bernardino County Freeway service Patrol (FSP) began full-time operations January of 2006. FSP is a roving team of tow trucks that travel on selected San Bernardino County freeways during peak commute hours to assist motorists with car trouble. The stretch of highway in which the driver patrols is referred to as a “Beat”. FSP provides help at no cost in a variety of services from a flat tire change to minor mechanical assistance. If the repair cannot be made within a short period of time, the FSP driver will tow the vehicle off of the freeway to a location designated by the CHP.
SANBAG, the California Highway Patrol (CHP), and the California Department of Transportation (Caltrans) provide this service through state and local funds. The goal of this partnership and of the FSP Program is to keep the freeways moving, reduce the chance of secondary accidents, and to help make the freeways safer and less congested. The FSP Program is part of an overall plan to improve transportation throughout San Bernardino County. SANBAG also operates and manages other motorist aid programs, such as freeway call boxes.
- Hours of Operation
- Frequently Asked Questions
- Driver Awards
Hours of Operation
FSP services are provided Monday through Friday, except on certain holidays. The FSP Program operates in two shifts during the workweek to assist motorists during peak commute hours.
AM Shift – 5:30 a.m.–8:30 a.m.*
PM Shift – 2:30 p.m.–6:30 p.m.*
*Please note that service and coverage areas are subject to change without prior notice to the commuters.
Frequently Asked Questions (FAQs)
- How do I use the FSP service?
The FSP tow trucks will patrol on selected San Bernardino County freeways looking to help stranded motorists during the specified service time. FSP drivers also receive information from the CHP regarding cellular 911 and call box callers requesting assistance.
- How can the Freeway Service Patrol help?
If you are stuck on the freeway because your vehicle stops running, the FSP can:
- Jump-start a dead battery
- Refill your radiator and tape leaking hoses
- Change a flat tire
- Assist with other minor repairs
- How can I recognize the Freeway Service Patrol?
All FSP trucks are white and easily recognizable by the FSP logo on the doors. FSP drivers wear blue uniforms, with yellow safety vests, all with the same FSP logo. Drivers also carry an identification card issued by the CHP.
- Are FSP drivers certified?
Yes. Drivers receive their certification after completing a CHP training program.
- Can the Freeway Service Patrol tow me to a private repair facility or to my home?
No. The FSP drivers can tow vehicles only to CHP-designated locations off the freeway. Also, FSP drivers cannot recommend service companies or repair/body shops.
- Can I pay or tip the tow truck driver?
No. Drivers are not allowed to accept any compensation including tips or gratuities.
FSP Driver Awards
Each year, SANBAG recognizes drivers that have shown excellence in all areas of the program. Categories include: Rooking of the year, Most Accurate Data Award, Public Choice Award, Driver of Excellence and Top Driver. Awards are based on the following criteria:
- The driver must perform a minimum of 1,000 assists in the prior calendar year.
- The driver must not have any “write-ups” during the period (occurs when a driver does not follow FSP procedures)
- The driver must not have any “late arrivals” when starting their “Beat”.
- The driver’s accuracy rating when entering assist data into the data device must be extremely high, with approximately less than a one percent error rate.
- The driver received numerous compliments from the motorists they assisted.
The latest winners were recognized by the Board of Directors on April 6, 2016 for their outstanding efforts, high level of professionalism and the customer service they provided to stranded motorists along San Bernardino County Freeways.
From left to right: Enrique Razo, Alex Estudillo, Stelver Leiva, Leo Varela and Gilbert Augustine
The drivers were also recognized at the March 15, 2016 FSP quarterly drivers meeting by SANBAG FSP program management, CHP, and their peers for their outstanding efforts, high-level of professionalism, and the excellent customer service they provided to stranded motorists along San Bernardino County freeways:
- Top Driver – Enrique Razo, of Navarros Towing in Fontana. Enrique has been with the San Bernardino FSP Program for nearly two years and assisted more than 3,000 motorists during the 2015 calendar year.
- Driver of Excellence – Leobardo Varela, of Navarros Towing in Fontana. Leo has been with the San Bernardino FSP Program for more than four years and assisted more than 2,000 motorists during the 2015 calendar year.
- Rookie of the Year- Stelver Leiva, of Pomona Valley Towing in Pomona. Stelver has been with the San Bernardino FSP Program for one year and assisted more than 2,000 motorists during the 2015 calendar year.
- Public Choice – Gilbert Augustine, of Steve’s Towing in Rancho Cucamonga. Gilbert has been with the San Bernardino FSP Program for more than two years and assisted more than 3,000 motorists during the 2015 calendar year. Gilbert received the highest number of excellent customer comments for the calendar year.
- Most Accurate- Alejandro Estudillo, of Pepe’s Towing in Colton. Alejandro has been with the San Bernardino FSP Program for more than four years and assisted more than 2,000 motorists during the 2015 calendar year. Alejandro completed all of his data entry with less than a 1% error rate for the calendar year.
These five FSP drivers collectively provided more than 10,000 motorist assists in 2015. Congratulations to these five drivers and all the other drivers that help make the FSP Program in San Bernardino County a huge success.
Below are just a few of the thousands of comments the FSP Program has received.
“This has to be one of the best used resources of money ever! It was such a blessing to my daughter and I and we thank you so much for the help!”
— January 2011
“He was amazing! I was nervous, afraid, crying, and almost in panic. I had never been stranded on the freeway before with cars AND semis going by so fast and I was petrified. He was very calm, very pleasant, VERY caring, and professional.”
— December 2010
“He was great! I was concerned and somewhat frightened by having a blow-out from hitting debris on I-10. He was positive, courteous, reassuring, professional, and fast. Couldn't have asked for more. Thank you!”
— June 2009
“The service was excellent. The young man that helped me was very patient and very professional. I felt very safe with him. Thank God he saw me. My daughter was very scared. Thank-you for your services and the driver that helped me...bless his heart.”
– April 2008
“I don’t see any area of improvement. This is an AWESOME program. It may have saved my life. The gentleman helping me made me feel very at ease in a very stressful situation. I commend him on his professionalism. He went above his duty in trying to help me. Please also thank the person or persons who came up with this brilliant idea.”
— December 2007
“Service was fast and excellent. Keep up the good work! What a wonderful service!”
— October 2006
SANBAG always appreciates your feedback. If you have any questions, comments, or concerns about the FSP Program, please feel free to contact us directly.
PLEASE NOTE: You may not request FSP services via the FSP Contact at SANBAG.
Dial 911 or use the nearest call box if you feel safe in doing so.
Always remain in an area where you feel safe.
Air Quality/Mobility Programs Specialist
Phone: (909) 884-8276