Freeway Service Patrol
Help is on the Way...
San Bernardino County Freeway service Patrol (FSP) began full-time operations January of 2006. FSP is a roving team of tow trucks that travel on selected San Bernardino County freeways during peak commute hours to assist motorists with car trouble. The stretch of highway in which the driver patrols is referred to as a “Beat”. FSP provides help at no cost in a variety of services from a flat tire change to minor mechanical assistance. If the repair cannot be made within a short period of time, the FSP driver will tow the vehicle off of the freeway to a location designated by the CHP.
SANBAG, the California Highway Patrol (CHP), and the California Department of Transportation (Caltrans) provide this service through state and local funds. The goal of this partnership and of the FSP Program is to keep the freeways moving, reduce the chance of secondary accidents, and to help make the freeways safer and less congested. The FSP Program is part of an overall plan to improve transportation throughout San Bernardino County. SANBAG also operates and manages other motorist aid programs, such as freeway call boxes.
- Hours of Operation
- Frequently Asked Questions
- Driver Awards
Hours of Operation
FSP services are provided Monday through Friday, except on certain holidays. The FSP Program operates in two shifts during the workweek to assist motorists during peak commute hours.
AM Shift- 5:30a.m.-8:30a.m.*
PM Shift- 3:00p.m.-7:00p.m.*
*Please note that service and coverage areas are subject to change without prior notice to the commuters.
Frequently Asked Questions (FAQs)
Q: How do I use the FSP service?
A: The FSP tow trucks will patrol on selected San Bernardino County freeways looking to help stranded motorists during the specified service time. FSP drivers also receive information from the CHP regarding cellular 911 and call box callers requesting assistance.
Q: How can the Freeway Service Patrol help?
A: If you are stuck on the freeway because your vehicle stops running, the FSP can:
- Jump-start a dead battery
- Refill your radiator and tape leaking hoses
- Change a flat tire
- Assist with other minor repairs
If FSP cannot get your car going within a short period of time, it will be towed, at no charge, to a location designated by the CHP.
Q: How can I recognize the Freeway Service Patrol?
A: All FSP trucks are white and easily recognizable by the FSP logo on the doors. FSP drivers wear blue uniforms, with yellow safety vests, all with the same FSP logo. Drivers also carry an identification card issued by the CHP.
Q: Are FSP drivers certified?
A: Yes. Drivers receive their certification after completing a CHP training program.
Q: Can the Freeway Service Patrol tow me to a private repair facility or to my home?
A: No. The FSP drivers can tow vehicles only to CHP-designated locations off the freeway. Also, FSP drivers cannot recommend service companies or repair/body shops.
Q: Can I pay or tip the tow truck driver?
A: No. Drivers are not allowed to accept any compensation including tips or gratuities.
FSP Driver Awards
Each year, the FSP Program’s Top Driver and the Drivers of Excellence of the prior calendar year are selected and recognized. Awards are based on the following criteria:
- The driver must perform a minimum of 1,000 assists in the prior calendar year.
- The driver must not have any “write-ups” during the period (occurs when a driver does not follow FSP procedures)
- The driver must not have any “late arrivals” when starting their “Beat”.
- The driver’s accuracy rating when entering assist data into the data device must be extremely high, with approximately less than a one percent error rate.
- The driver received numerous compliments from the motorists they assisted.
The latest winners were recognized on March 8th 2011 for their outstanding efforts, high level of professionalism and the customer service they provided to stranded motorists along San Bernardino County Freeways.
From left to right: Josh Tillet, Hector Reyes, Matthews Smith, Cesar Rendon.
2011 Top Driver
Matthews Smith, with Roy and Dots Towing of Rialto, CA. Matthews has been with the San Bernardino FSP Program for two years and assisted more than 3,000 motorists during the 2011 calendar year.
2011 Drivers of Excellence
These three drivers of excellence collectively provided more than 5,400 assists during the 2011 calendar year.
- Hector Reyes- JLM Towing of San Bernardino, CA
- Josh Tillet- Pepe's Towing of Colton, CA
- Cesar Rendon- Steve’s Towing of Rancho Cucamonga, CA
Together these four FSP drivers provided more than 8,500 assists in 2011. Congratulations to these four drivers and all other FSP drivers that help make the San Bernardino FSP Program a great success.
2010 Top Driver
Matthews Smith, with Roy and Dots Towing of Rialto, CA. Matthews has been with the San Bernardino FSP Program for one year and assisted more than 3,000 motorists during the 2010 calendar year.
2010 Drivers of Excellence
These three drivers of excellence collectively provided more than 4,300 assists during the 2010 calendar year.
- Hector Reyes- JLM Towing of San Bernardino, CA
- Jesse Baylon- Pepe's Towing of Colton, CA
- Daniel Nunez- Pepe's Towing of Colton, CA
Together these four FSP drivers provided more than 7,300 assists in 2010. Congratulations to these four drivers and all other FSP drivers that help make the San Bernardino FSP Program a great success.
Below are just a few of the thousands of comments the FSP Program has received.
“This has to be one of the best used resources of money ever! It was such a blessing to my daughter and I and we thank you so much for the help!”
— January 2011
“He was amazing! I was nervous, afraid, crying, and almost in panic. I had never been stranded on the freeway before with cars AND semis going by so fast and I was petrified. He was very calm, very pleasant, VERY caring, and professional.”
— December 2010
“He was great! I was concerned and somewhat frightened by having a blow-out from hitting debris on I-10. He was positive, courteous, reassuring, professional, and fast. Couldn't have asked for more. Thank you!”
— June 2009
“The service was excellent. The young man that helped me was very patient and very professional. I felt very safe with him. Thank God he saw me. My daughter was very scared. Thank-you for your services and the driver that helped me...bless his heart.”
– April 2008
“I don’t see any area of improvement. This is an AWESOME program. It may have saved my life. The gentleman helping me made me feel very at ease in a very stressful situation. I commend him on his professionalism. He went above his duty in trying to help me. Please also thank the person or persons who came up with this brilliant idea.”
— December 2007
“Service was fast and excellent. Keep up the good work! What a wonderful service!”
— October 2006
SANBAG always appreciates your feedback. If you have any questions, comments, or concerns about the FSP Program, please feel free to contact us directly.
PLEASE NOTE: you may not request FSP services via the FSP Contact at SANBAG.
Dial 911 or use the nearest call box if you feel safe in doing so.
Always remain in an area where you feel safe.
Air Quality/Mobility Programs Specialist
Phone: (909) 884-8276